Refund Policy

Last updated: 16th Oct 2025

Thank you for shopping with Kynetic SG.
We value your trust and want you to be fully satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

1️⃣ Eligibility for Returns

We accept returns and exchanges within 7 days of receiving your order under the following conditions:

• The product is unused, unopened, and in its original packaging.

• Proof of purchase (order number, invoice, or receipt) is provided.

• The item is not a final sale, clearance, or promotional product.

If more than 7 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2️⃣ Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned once opened:

• Personal wellness devices (e.g., Kynetic UltraRelief™ Neck Massager)

• Any product that has been used or shows signs of wear

• Items purchased under “final sale” or “discounted bundles”

Please ensure you check the product specifications and compatibility before confirming your purchase.

3️⃣ Defective or Faulty Items

If you receive a defective or faulty item:

1. Contact us at [support@kyneticsg.com] within 7 days of receiving your order.

2. Include your order number, photo/video proof, and a short description of the issue.

3. Once approved, we’ll arrange for a replacement or refund.

We reserve the right to inspect the product before confirming a replacement or refund.

4️⃣ Refunds (if applicable)

• Once your return is received and inspected, we will send you an email notification.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable.

5️⃣ Exchanges (if applicable)

We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, email us at [support@kyneticsg.com] with your order number and details.

6️⃣ Return Shipping

• Customers are responsible for their own return shipping costs.

• We recommend using a trackable shipping method to ensure your item reaches us safely.

• Shipping costs are non-refundable.

7️⃣ Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. If you’ve done all this and still have not received your refund, please contact us at [support@kyneticsg.com].

8️⃣ Contact Us

For all return, refund, or exchange inquiries, please contact our support team:
📧 support@kyneticsg.com
🌐 https://kyneticsg.com