Q: What is included in my Kynetics bundle?

A: Each bundle includes the Kynetics recovery device, a charging cable, a user manual, a carry pouch, and a 1-year warranty card.

Q: How do I use the device safely?

A: Use it on the targeted muscle area for 10–15 minutes per session. Start on the lowest intensity level and gradually increase. Do not use over broken skin, open wounds, or directly on joints.

Q: How many intensity levels or modes does it have?

A: The Kynetics device comes with multiple intensity levels (e.g. Low / Medium / High) and preset modes (like pulsation, constant vibration) to suit different needs. (You may modify this to your real specs.)

Q: Is it suitable for everyone?

A: Generally yes, for people with muscle tension, soreness, or stiffness. But avoid use if you’re pregnant, have a pacemaker, metal implants in the area, or serious health conditions — please consult a doctor first.

Q: Can I use it every day?

A: Yes, daily use is okay, typically 1–2 times per muscle group (10–15 min per session). If you feel discomfort, reduce intensity or frequency.

Q: What does the 1-year warranty cover?

A: It covers manufacturing defects and malfunctions under normal usage. It doesn’t cover physical damage, misuse, or modifications.

Q: How do I make a warranty claim?

A: Email us at support@kyneticsg.com with your order number, description of the issue, and photos or video if possible. Our team will guide you through the next steps.

Q: What if my item arrives damaged or defective?

A: If you receive a damaged or non-functioning item, notify us within 7 days of delivery, and we will arrange a replacement or refund (subject to our policy).

Q: Can I return my product if I’m not satisfied?

A: Yes — we offer a 30-day satisfaction guarantee. Contact us within 30 days to initiate the return process. The product must be returned in its original condition and packaging.

Q: How long does delivery take in Singapore?

A: Typically 1–3 working days after your order is processed. We process orders within 24 hours (except weekends or public holidays).

Q: Do you ship outside Singapore?

A: Currently we ship to Singapore only.

Q: How do I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email or SMS. You may also use our “Track My Order” page to get real-time updates.

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, MasterCard, AmEx), PayPal, and local options like GrabPay or PayNow (where available).

Q: Will there be hidden fees or customs charges?

A: No hidden fees. Prices are in SGD and include GST when applicable. For shipments to Malaysia, there may be local import duties depending on your location — the receiver may need to pay those (we will notify you in advance).

Q: How do I use a promo / discount code?

A: At checkout, enter your promo code in the “Discount code” box. The total will adjust before you complete payment.

Q: How do I clean or maintain the device?

A: Wipe it down gently with a damp cloth after use. Do not submerge in water or use harsh chemicals / solvents. Keep it stored in a cool, dry place.

Q: How long does the battery last per charge?

A: On a full charge, the battery typically lasts X hours (or Y sessions) depending on usage intensity. (Replace with your actual stat.)

Q: What should I do if the device malfunctions?

A: First, ensure it’s fully charged and cables are properly connected. If the issue persists, email us with the problem description, order number, and images/videos for assistance.